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BOOK OF CLAIMS

To file your claim, you can fill out the form below or download a printable version, which you should fill out, then scan and send it to the email address rurbina@centralrestaurante.com .pe.

TERMAIN S.A.C.

Tax Address: Jr. 2 de Mayo 253, Barranco, Lima, Peru

RUC Number: 20601448697

DESCARGAR

RESERVATION HOLDER IDENTIFICATION

Names

Last name

Date

Hour

CONSUMER IDENTIFICATION

Names

Surnames

Phone 1

Phone 2

Document Type

Document Number

Country

Address

Department

Postal Code

Minor

Names and Surnames of the Father, Mother or Guardian

IDENTIFICATION OF THE CONTRACTED ASSET

Type of Property

Description

IDENTIFICATION OF THE CLAIM OR COMPLAINT

Claim: Disagreement related to products and/or services.
Complaint: Disagreement not related to products and/or services, such as discomfort or dissatisfaction with customer service.

Claim: Discontent related to products and/or services.
Complaint: Discontent not related to products and/or services, such as discomfort or dissatisfaction with customer service.

Claim or Complaint

Detail of the claim or complaint

Order details (e.g. Refund, apology letter, etc.).

According to the provisions of the complaints book and the norms of the Consumer Protection and Defense Code, the virtual complaints book may be used by consumers to present their complaints and claims. The filing of the complaint does not prevent access to other dispute resolution avenues nor is it a requirement to file a complaint with INDECOPI.

The supplier must respond to the complaint or claim within a period not exceeding fifteen (15) business days, which is non-extendable.

According to the provisions of the book of complaints and the norms of the Consumer Protection and Defense Code, the virtual book of complaints may be used by consumers to submit their complaints and claims. The formulation of the claim does not prevent access to other avenues of dispute resolution nor is it a requirement to file a complaint with INDECOPI.

The provider must respond to the complaint or claim within a period not exceeding fifteen (15) business days, which is not extendable.

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KJOLLE

@kjollerest
@pialeonkjolle

301 AV. PEDRO DE OSMA, BARRANCO

+51 1 242 - 875
reservas@kjolle.com

TUESDAY TO SATURDAY

Lunch 12:45 - 14:30
Dinner 19:00 - 20:30

TERMS & CONDITIONS